Return Policy

FACE2FACE Skin Return Policy

At FACE2FACE Skin, we strive to provide high-quality skincare products and ensure customer satisfaction. If you are not fully satisfied with your purchase, we are here to help with our hassle-free return policy.

Return Policy Overview



1. Eligibility:

  • Products must be unused, unopened, and in their original packaging.
  • Returns are accepted within 30 days of the purchase date.
  • To complete your return, we require a proof of purchase (receipt or order confirmation).

2. Non-Returnable Items:

  • Due to health and safety standards, we cannot accept returns on any product that has been opened or used.
  • Gift cards and promotional items are not eligible for return or refund.

3. Refunds:

  • Once we receive and inspect your return, we will notify you via email.
  • If approved, a refund will be processed to your original payment method within 5-10 business days, depending on your bank's policies.
  • Shipping costs are non-refundable.

4. Exchanges:
If your item is defective or damaged, we’re happy to exchange it for the same item. Please contact us within 7 days of receiving the item to initiate an exchange.

5. Return Shipping:
Customers are responsible for paying return shipping costs unless the item was defective or an incorrect item was shipped.

How to Initiate a Return


Please contact our customer service team at info@face2faceskin.com with your order number, reason for return, and any other relevant details. Our team will provide instructions to ensure a smooth return process.

Note: FACE2FACE Skin reserves the right to modify this policy at any time, without notice. Revised November 1, 2024.